Frequently Asked Questions:

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1) Connection via modem by PcAnywhere:

After launching PCAnywhere program, you select the PCHost icon on the tool bar, then right-click on the modem icon in the internal box, a pull-down menu appears, select "remote connection", you'll see an input box where you must enter the telephone number you want to call ( for instance: 0932248754 for CDA Plus teleassistance). At this point the modem dials the number and if the connection works, an operator takes over the control of the calling terminal.

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2) Modem connection to download programs by Close-up:

2. After launching Close-Up program, choose CREMOTE connection, select trasfer from the menu, then fetch file and then indicate directory and file name you want to download from Host and the local directory of destination. When downloading is over, if you have a networked PC, copy the program under UNIX by FTP (make a binary copy). Otherwise take a MS-DOS formatted floppy-disk, choose the directory where you want to copy the program and then type the following command:

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3) Setting up programs in CTAR format:

3. Copy the e-mail attachment into a directory (possibly C:\agg_cdap so that upgrades are saved). Afterwards use FTP to send the program to Unix server making sure that the file copy is in binary and not in text otherwise you'll damage the program. To set up CTAR format you must locate the upgrade's attachment into the program standard directory; the attachment name is made up of the x program standard directory, the creation date (YYMMDD format) and time (HHMMSS) plus the extension which identifies the file in TAR archive format. I.G. :

Take the files in the attachment by using the following tar command:

1) press the F6 key, a dialog box appears on the left side of the menu

2) type the gl command

3) copy the application attached to the upgrade and check that all files and variables are correct and that the program directory is really the directory where the upgrade is located. If the application exists, always check the attachment notes and if necessary implement it with the modifications which have been sent.

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4) How to mail prices to a new facility by HosttoPc file

In the program you must select the kind of mailing; you'll get a text file containing the products' data for the new facility. You'll also get a record of each article which falls into the specifications, with the prices which are valid for the period of time you enter in the field "valid prices for product's data mailing". In case of special offers another record will be sent with the prices that are valid until the expiry date + 1 day. The file has the same name as the file which is in the POS branches' archive + .A. extension.

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5) Can you block the date in accounting records to avoid entering a wrong one?

You must activate in the Guide Table for accounting records inputs "gest115", the date Control flag for the current year. To get to this point you must enter the Base Module, the Monitor, Data Processing Centre, Xenia Procedure Table, accounting records input Guide Table. Otherwise press the F6 key and you'll get a dialog box where you must type "gest 115", press enter key and activate date control flag for the current year making it equal to "s".

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6) How to print out again the stamped journal when the printer gets stuck?

In the program for printing out the journal you must enter the data of the last valid entry. Enter the registration number and the debit and credit totals which appear in the last well printed page. Then launch a proof on white paper to see if the journal printing goes on correctly; if it's correct use the stamped paper and then launch the final printing. Otherwise you can start again from the last day which has been completed so that you avoid indicating the first registration number, but you must always be careful with the debit and credit totals of the day you choose.

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7) I was performing the archive's copy when I got the following error: cpio I/O error

It's far likely that the data volume has exceeded the tape volume. To make sure that the tape is not faulty, try to copy on another tape, possibly a new one. If you get the same error you must indicate the tape dimension in the copy batch with the -k option for the cpio command.

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8) The program for the creation of clients'/suppliers' data register (CREAF) shows the error, 100 duplicate record, when creating the 4th key for VAT registration numbers?

You should not create this key if you are not sure that all VAT registration numbers are correct. You are sure of that if the seracf1 program, which is used to print out errors, does not print out errors. In this case you can create the 4th key of the clifor (clients/suppliers).

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9) In the invoice section, you receive a message showing that accounting entries are incomplete, what does it mean?

It means that the table of the kind of document (gflt050) or the table of the accounting objects have not been carefully filled out. In other words it's likely that for a product you have used a calculation index that does not appear in the document table or that at the foot of the invoice there is a discount or an expense which does not appear in the document table or that VAT has not been included in the accounting object.

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10) Is it possible to disable credit line control in warehouse documents (dccdaoo) when goods are paid cash?

No, it's not possible, because the credit line control does not depend on the kind of payment. However, you can disable it by entering a higher amount in the credit line of the client record or by entering the top limit in the field "99999 999 999".

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11) When I choose "modify" in a document I receive this error message: C-isam errore nome file tabell0400
Descriz 111 record not found
I elem key T04
II elem Key 00

It's likely that in the document there is an article without VAT code. Enter the warehouse movement management and check by retrieving the order and scrolling the products until you find the wrong record. Check if there is the product in CDA art; if you find out it was not correctly loaded, make the necessary modifications (usually there are not enough information, for instance VAT code). Correct the CDA art and the MOVMAG archive record. Moreover do not use the home key in the data records when you enter a product.

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12) Warehouse document program does not accept dates before 15/01/2001. How comes?

Check if in the p01 table (000gestp01) there is a date limit which does not accept previous dates. Be careful: you can change this date only if there are no tax registers for spirits and sugars because these registers use this date to control documents after performing tax printouts.

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13) When processing automatic invoices from orders I get this error message: usr/cdap/file/f25/stadcm25
Numero file -1
Operazione close
Descrizione errore 101 file not open:

Check wether in the select period there are orders which have only the headline but do not have movements in the MOVMAG archive

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